Frequently Asked Questions

Where are you located?

Our products are based in Capetown, South Africa

Can I customise my order?

Yes, we love seeing your creativity, please contact the office at and we will see if we can help you.

Are vellies unisex?

Yes, all our vellies are unisex and come in a wide range of colours & styles.

Where do you ship to?

We ship all over the world.

What payment methods are accepted?

Credit Card: Visa, MasterCard, American Express, JCB, Diners Card, Maestro, pre-paid credit cards. The total amount will be debited when the item(s) has been shipped.

Is it safe to purchase items on

Yes, each purchase can be made securely on the site thanks to advanced site certificate servers and (SSL) coding systems.We only use secure connections, indicated by the prefix “https” and the lock symbol which can be found together in the browser’s address bar as soon as you enter the “Checkout” pages.

Our payments department check transactions for fraudulent activity prior to confirming a transaction and may contact you for ulterior information prior to order confirmation.

When will I be debited for my purchase?

As soon as an order is complete, a payment authorisation will be automatically made to verify the validity of a card and any available funds. The order amount will be debited at this stage and an email confirmation of this will be sent to you.